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Customer Service Representative Response Center

Company: Teleperformance
Location: Sierra Vista
Posted on: July 1, 2020

Job Description:

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. We are now offering BYOD (Bring Your Own Device) Work at Home Positions on many of our programs! Our Recruiting Team would be happy to answer any questions you may have. PURPOSE OF POSITION This is an entry level position with excellent training. In this call center role you will respond to calls from customers who have pushed a personal emergency button to request emergency and non-emergency assistance. Agents calmly and quickly assess the appropriate response needed and route the requests for assistance to the correct party to resolve the customer's issue. PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS - Respond respectively, carefully and effectively to handle all customer inquiries via phone and email - Provide excellent customer service through active listening - Maintain confidentiality and security of customer information - Follow up on customer inquiries in a timely manner - Proactively aim to resolve issues on the first call - Logical problem-solving skills and ability to multi-task QUALIFICATIONS - 6 months customer service experience - Must be 18 years of age - Must have typing speed of 25 wpm - High School Graduate or GED - Must have ability to work various shifts influence by current business needs - Proficiency with desktop computer system and internet skills - Proven oral & written communication skills - Organization and work prioritization skills - Must pass background and drug tests To apply, please email your resume to [ Email address blocked ] - Click here to apply to Customer Service Representative- Response Center Teleperformance is located at 4251 Enterprise Way, Sierra Vista AZ 85635 Contact us at to schedule an interview today! Teleperformance is an Equal Opportunity Employer Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Recommended skills Written Communication Complex Problem Solving Emergency Handling Communication Active Listening Confidentiality

Keywords: Teleperformance, Drexel Heights , Customer Service Representative Response Center, Hospitality & Tourism , Sierra Vista, Arizona

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