Technical Support Desk

Company: Collabera
Location: Chandler
Posted on: May 17, 2025

Job Description:

If you have any queries, feel free to contact on 214-525-7122 or abhishek.tomar@collabera.com

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

***Please respond with your updated resume***

You can reach me back at 214-525-7122 or abhishek.tomar@collabera.com

Position Details:

Client: Banking
Role: Tech Support
Terms: 12 months contract OR CTH
Location: Addison, TX ; Chandler, AZ & Pennington, NJ

Position Summary
Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care.
The successful candidate should have excellent customer care with a desire to expand their knowledge within IT. This is an onsite position currently working 4 in the office with 1 working from home if meeting individual service levels and metrics with no performance issues once training is complete. Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.

Role involves basic troubleshooting of applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written are a necessity.
In-house technical training will be provided backed up with real time support from peers and subject matter experts.

Required stck:
- Requires 1-3 years of experience
- Excellent Client Care / Customer Service.
- Work well as a team and build relationships to the global partners.
- Excellent organizational, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Able to work in a fast-paced environment.

Desired
- Technology Call Center and or Customer Service experience.
- Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
- Hardware Support - Windows 10/11,
- Software - MS Office suite, Office 365, SharePoint, Skype
- Network
- ITSM Remedy (not essential)


Thanks & Regards,

Keywords: Collabera, Drexel Heights , Technical Support Desk, IT / Software / Systems , Chandler, Arizona